James Daunt on the Turnaround at Waterstones

James Daunt is Managing Director of the Waterstones chain of bookstores in England. Has been since 2011.

We met at the Piccadilly store in London to talk about, among other things, J.P. Morgan, New York, silver spoons and begging bowls, genuine passion, store energy, author event programs, bookshops as social places, a core of regular customers, identify…